At BoxFold, we are committed to delivering your packaging and printing orders safely and on time. This Shipping and Delivery Policy outlines our delivery processes, timelines, and terms.

1. Delivery Coverage

1.1 Domestic Shipping (India):

• Pan-India Coverage: We deliver to all major cities and most towns across India
• Metro Cities: Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad
• Tier 2/3 Cities: Most accessible locations
• Remote Areas: May require additional delivery time and charges

1.2 International Shipping:

• Available on request for select countries
• Custom quotes provided based on destination
• Subject to customs regulations and import restrictions
• Additional documentation required

2. Delivery Timeline

2.1 Standard Production & Delivery:

• Production Time: 15-25 business days (varies by product and quantity)
• Delivery Time: 3-7 business days after production completion
• Total Timeline: Approximately 18-32 business days from order confirmation

2.2 Rush Orders:

• Expedited Production: 7-12 business days (subject to availability)
• Express Delivery: 1-3 business days
• Additional Fees Apply: Rush order surcharge + express shipping

2.3 Factors Affecting Delivery:

• Order complexity and quantity
• Design approval timeline
• Sample approval (if required)
• Delivery location (metro vs. remote)
• Weather and seasonal factors
• Festivals and public holidays

3. Shipping Charges

3.1 Standard Shipping:

• Orders above ₹50,000: Free shipping within India
• Orders below ₹50,000: Shipping charges calculated based on weight, volume, and destination
• Typical Range: ₹500 - ₹5,000 depending on order size

3.2 Express/Rush Shipping:

• Premium rates apply for expedited delivery
• Quoted separately based on urgency and location

3.3 International Shipping:

• Calculated based on destination country, weight, and volume
• Customs duties and taxes are customer's responsibility
• Shipping insurance recommended (additional cost)

4. Shipping Methods & Partners

We work with trusted logistics partners including:

• Surface Transport: For large bulk orders (most cost-effective)
• Air Cargo: For time-sensitive shipments
• Courier Services: DHL, Blue Dart, FedEx, DTDC for smaller shipments
• Local Delivery: Direct delivery for local orders

The shipping method is selected based on order size, urgency, and cost-effectiveness.

5. Order Tracking

5.1 Tracking Information:

• Tracking details provided once shipment is dispatched
• Sent via email and available in your account dashboard
• Real-time updates on shipment status

5.2 Production Updates:

• Order confirmation: Within 24 hours
• Design approval: As per project timeline
• Production start: Notification sent
• Quality check complete: Notification sent
• Dispatch: Tracking information provided
• Out for delivery: Final notification

6. Delivery Process

6.1 Delivery Attempt:

• Carrier will attempt delivery during business hours
• Signature required for delivery confirmation
• Multiple delivery attempts made if recipient unavailable

6.2 Failed Delivery:

• Notification sent after failed attempt
• Held at local courier office for pickup (up to 7 days)
• Return shipping charges apply if package returns to us due to failed delivery attempts

6.3 Delivery Confirmation:

• Inspect package immediately upon delivery
• Report any visible damage before accepting
• Sign delivery receipt only after inspection
• Take photos of damaged packaging for insurance claims

7. Damaged or Lost Shipments

7.1 Damaged During Transit:

• Report Immediately: Contact us within 24 hours of delivery
• Evidence Required: Photos of damaged packaging and products
• Claim Process: We will file insurance claim with carrier
• Resolution: Replacement shipment or refund once claim is approved

7.2 Lost in Transit:

• Investigation initiated if shipment is delayed beyond expected timeframe
• Carrier investigation typically takes 7-10 business days
• Replacement or refund provided if shipment confirmed lost

8. Partial Deliveries

Large Orders:

• May be shipped in multiple consignments
• Separate tracking provided for each consignment
• All consignments typically delivered within same week
• Shipping charges adjusted proportionately

9. Delivery Address

9.1 Address Accuracy:

• Provide complete and accurate delivery address
• Include landmark, contact person, and phone number
• Verify address before order confirmation

9.2 Address Changes:

• Before Dispatch: Address can be changed (notify us immediately)
• After Dispatch: Limited options; may incur additional charges
• Contact carrier directly for redirection (if possible)

10. Undeliverable Packages

Packages may be undeliverable if:

• Address is incorrect or incomplete
• Recipient refuses delivery
• No one available after multiple delivery attempts
• Access restrictions at delivery location

In such cases:

• Package returned to BoxFold
• Customer responsible for return shipping charges
• Reshipment requires new shipping payment

11. Special Delivery Requirements

11.1 Large or Heavy Orders:

• May require loading dock or forklift at delivery location
• Notify us in advance if special equipment needed
• Delivery to ground floor only (unless stairs/lift available)

11.2 Residential Deliveries:

• May incur additional residential delivery surcharge
• Notify us if delivery address is residential
• Delivery during business hours (9 AM - 6 PM)

12. Customs and Import Duties (International)

For International Shipments:

• Customs duties and taxes are customer's responsibility
• Delays may occur during customs clearance
• We provide all necessary documentation
• Customer must comply with destination country's import regulations
• Some products may be restricted or prohibited in certain countries

13. Delivery Delays

Possible Causes:

• Weather conditions (floods, storms, extreme weather)
• Natural disasters
• Strikes or carrier disruptions
• Festivals and peak seasons
• Customs delays (international orders)
• Address issues or accessibility problems

Our Commitment: We will keep you informed and work with carriers to expedite delivery whenever possible.

14. Contact for Shipping Inquiries

For shipping-related questions or concerns:

BoxFold, a Tidbeat Company
Email: info@boxfold.co
Phone: +91 73 8684 8860
Website: www.boxfold.co
Business Hours: Monday-Saturday, 10 AM - 6 PM IST

15. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be posted with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Note: Delivery timelines are estimates and not guarantees. While we strive to meet all delivery dates, unforeseen circumstances may occasionally cause delays. We appreciate your understanding and will always communicate proactively if delays occur.