At BoxFold, we strive to ensure complete customer satisfaction. This Refund and Cancellation Policy outlines our terms regarding order cancellations, modifications, and refunds.

1. Order Cancellation by Customer

1.1 Before Production Starts:

• Timeframe: You may cancel your order before production begins
• Refund: Full refund minus 10% administrative fee
• Processing Time: Refunds processed within 7-10 business days
• Method: Refund will be credited to the original payment method

1.2 After Production Starts:

• Policy: No refunds once production has commenced
• Reason: Materials have been allocated and work has begun
• Delivery: You will receive the completed order as per specifications
• Alternative: Consider donating or using for future needs

1.3 Design Services:

• Before Work Starts: Full refund if no design work has commenced
• After Work Starts: No refund, but you will receive all completed design work
• Partial Completion: Prorated refund based on work completed

2. Order Modifications

2.1 Before Production:

• Minor changes: Free of charge (e.g., color adjustments, text corrections)
• Major changes: May incur additional fees and delay delivery
• Specification changes: Requires new quote if price is affected

2.2 During Production:

• Limited Changes: Only critical corrections possible
• Additional Costs: You will be responsible for any additional costs
• Delays: Modifications may delay delivery timeline

2.3 After Production:

• No modifications possible once production is complete
• New order required for any changes

3. Refunds for Quality Issues

3.1 Manufacturing Defects:

• Coverage: Defects in materials or workmanship
• Timeframe: Report within 7 days of delivery
• Evidence: Photos/videos required for assessment
• Resolution: Replacement, credit, or refund at our discretion

3.2 Specifications Not Met:

• If final product does not match approved specifications
• Full refund or free replacement
• Comparison with original order confirmation required

3.3 Delivery Damage:

• Carrier Damage: Report immediately upon delivery
• Insurance Claim: We will assist with carrier claims
• Re-shipment: Replacement shipped once claim is processed

4. Non-Refundable Scenarios

The following are not eligible for refunds:

• Design Errors: Issues in customer-provided designs or files
• Approved Samples: Products matching customer-approved samples
• Color Variations: Minor color differences due to printing process (within industry standards)
• Custom Orders: Products made to custom specifications
• Change of Mind: After production has started
• Late Reporting: Quality issues reported after 7-day period
• Misuse: Damage due to improper storage or handling
• Normal Wear: Deterioration from normal use

5. Refund Process

Step 1: Request Refund

• Contact us at info@boxfold.co or +91 73 8684 8860
• Provide order number and reason for refund request
• Include photos/videos if reporting quality issues

Step 2: Review

• We will review your request within 2 business days
• May request additional information or photos
• Approval or denial notification sent via email

Step 3: Refund Processing

• Approved refunds processed within 7-10 business days
• Credited to original payment method
• Bank processing may take additional 3-5 business days

6. Partial Refunds

Partial refunds may be issued in cases such as:

• Portion of order is defective while rest is acceptable
• Minor quality issues that don't warrant full replacement
• Agreed settlement for delivery delays
• Partial completion of design services

7. Rush Order Cancellations

Special Terms for Rush Orders:

• Rush orders have stricter cancellation policies
• Cancellation fee increases to 25% if canceled before production
• No cancellation possible once rush production begins
• Rush fees are non-refundable

8. Sample Orders

8.1 Sample Approval Process:

• Samples provided for approval before full production
• Production proceeds only after written approval
• No refunds if final product matches approved sample

8.2 Sample Fees:

• Sample fees are generally non-refundable
• May be credited toward full order in some cases

9. Delivery Delays

9.1 Our Responsibility:

• If delay is caused by BoxFold: Option to cancel with full refund
• Significant delays may qualify for partial refund or discount

9.2 Force Majeure:

• No refunds for delays due to circumstances beyond our control
• Includes: Natural disasters, pandemics, strikes, government actions, supplier issues
• We will work with you to find alternative solutions

10. Disputes and Chargebacks

Contact Us First:

• Please contact us before initiating a chargeback
• We're committed to resolving issues fairly
• Chargebacks may result in account suspension
• Additional fees may apply for unwarranted chargebacks

11. Credit/Store Value

Alternative to Refunds:

• In some cases, we may offer store credit instead of refund
• Store credit never expires
• Can be used for future orders
• Transferable to other customers (with approval)

12. Subscription/Recurring Orders

If you have recurring orders:

• Cancel at least 7 days before next scheduled production
• Cancellation effective for next order cycle
• Current order in production cannot be canceled
• No cancellation fees for subscription cancellations

13. How to Cancel or Request Refund

Contact Methods:

• Email: info@boxfold.co (Include order number in subject line)
• Phone: +91 73 8684 8860 (Business hours: Mon-Sat, 10 AM - 6 PM IST)
• WhatsApp: +91 73 8684 8860
• Account Dashboard: Submit request through your account

Information to Provide:

• Order number
• Reason for cancellation/refund request
• Photos/videos (if quality issue)
• Preferred resolution (refund, replacement, store credit)

14. International Orders

Special Considerations:

• Customs duties and taxes are non-refundable (paid to government, not to BoxFold)
• Return shipping costs for international orders are customer's responsibility
• Currency exchange rate differences may apply

15. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Orders placed before changes take effect will follow the policy in effect at the time of order.

16. Contact Information

For questions about our Refund Policy or to request a cancellation/refund:

BoxFold, a Tidbeat Company
Email: info@boxfold.co
Phone: +91 73 8684 8860
Website: www.boxfold.co

Our Commitment: We're committed to your satisfaction. If you have any concerns about your order, please reach out to us. We'll work with you to find a fair solution.