At BoxFold, a Tidbeat Company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or register for our services
• Submit a requirement or request a quote
• Contact us through our contact form or email
• Subscribe to our newsletter
• Place an order for packaging or printing services

Personal Information may include:

• Name and contact information (email address, phone number)
• Company name and business information
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order details and specifications
• Communication preferences

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Analyze website usage and trends
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, email service providers)
• Production Partners: Verified vendors in our network who produce your packaging and printing orders (only necessary order information is shared)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for personalized advertising (with your consent)

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us at info@boxfold.co.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and transaction data is typically retained for 7 years for accounting and legal purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BoxFold, a Tidbeat Company
Email: info@boxfold.co
Phone: +91 73 8684 8860
Website: www.boxfold.co

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary to fulfill our services to you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by law

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.