Frequently Asked Questions

Getting started is simple: 1) Create a free account on our website or directly submit a requirement, 2) Fill in your packaging/printing specifications, 3) Our team reviews and gets back with a quote within 2-4 hours, 4) Approve the quote and timeline, 5) We coordinate with our vendor network to begin production. You can also reach out directly via WhatsApp (+91 73 8684 8860) or email (info@boxfold.co) if you prefer to discuss your requirements first.

No, you can submit a requirement without creating an account. However, creating a free account allows you to track your requirements, view order history, save specifications for reorders, and manage multiple projects easily. The account also gives you access to your personalized dashboard where you can see all communications, quotes, and order updates in one place.

For packaging: Box dimensions (length × width × height), quantity needed, material preference (corrugated, kraft, white board), GSM (if known), printing requirements (number of colors, design complexity), and intended use. For printing services: Type of print (labels, inserts, stickers), size, quantity, paper type, and whether you have ready design files. The more details you provide, the more accurate our quote will be.

Standard quotes are provided within 2-4 hours. For complex or specialized requirements, it may take up to 72 hours as we need to consult with our vendor partners. If you need an urgent quote, please mention it in your requirement or contact us directly via WhatsApp, and we'll prioritize your request. Once we receive all necessary specifications and any design files, we can often provide preliminary estimates even faster.

We accept all standard design file formats: AI (Adobe Illustrator), PDF, EPS, PSD (Photoshop), CDR (CorelDRAW), and high-resolution PNG/JPG (for reference). For best print quality, we recommend vector formats (AI, PDF, EPS) with all fonts converted to outlines and images embedded. If you don't have design files, our team can help prepare them - we offer a free file check service and paid design services starting from ₹2,000.

Our MOQ varies by product type. For standard corrugated boxes, the typical MOQ is 500-1000 units. For custom printed boxes with complex designs, it's usually 1000-2000 units. For printing services like labels or inserts, MOQs can be as low as 500-1000 pieces. We understand startups and small businesses need flexibility, so we work with our vendor network to accommodate smaller quantities when possible. Contact us to discuss your specific needs.

Yes, absolutely! Volume discounts are automatically factored into our quotes. The larger your order quantity, the lower the per-unit cost becomes. Typical discount tiers: 1000-2000 units (base price), 2000-5000 units (5-10% discount), 5000-10000 units (10-15% discount), 10000+ units (15-20% discount). These are approximate ranges and actual discounts depend on product complexity, materials, and timeline. We also offer special rates for recurring orders from long-term clients.

We accept multiple payment methods for your convenience: Bank transfer/NEFT/RTGS (preferred for large orders), UPI payments, credit/debit cards (processing fees may apply), and cheques for corporate clients. For first-time orders, we typically require 50% advance payment before production begins and 50% before dispatch. For established clients, we can offer net payment terms (15-30 days). All invoices include GST, and we provide proper GST invoices for your accounting needs.

No hidden fees - transparency is one of our core values. Our quotes include: material costs, printing costs, design costs (if applicable), and any special finishing charges. The only additional costs would be: shipping/delivery charges (clearly itemized), GST at applicable rates, and rush production fees (if you need faster turnaround than standard). Any additional costs are always communicated upfront before you approve the quote. What you see in the quote is what you pay.

Our standard payment structure is: 50% advance payment upon quote approval (this confirms your order and we begin production), and 50% balance payment before dispatch. For design services, full payment is required before we start design work. For recurring clients with established relationships, we offer flexible payment terms including net-30 or net-45 credit periods. Large orders above ₹5 lakhs can be structured with milestone-based payments (30%-40%-30% at different production stages).

Not necessarily. We offer three options: 1) You provide print-ready files (we do a free file check to ensure print compatibility), 2) You provide basic designs and we make them print-ready for a small fee (₹2,000-₹5,000 depending on complexity), or 3) We create complete custom designs from scratch (₹5,000-₹15,000+ depending on complexity). Many of our clients, especially startups, don't have in-house designers, so we handle the entire design process based on their brand guidelines and preferences.

Our free file check service includes: Verification of correct dimensions and bleed areas, checking resolution and image quality (minimum 300 DPI), ensuring color mode is CMYK (not RGB), verifying fonts are outlined or embedded, checking for any design elements that might print poorly, and providing a detailed report of any issues found. If minor corrections are needed (like color mode conversion), we include those for free. More extensive corrections fall under our basic design service tier.

For our basic design service tier (₹2,000-₹5,000): 2 rounds of minor revisions included. For our full custom design service (₹5,000-₹15,000): Up to 3 rounds of revisions included, with each round allowing comprehensive changes. Additional revisions beyond the included rounds are charged at ₹1,000-₹2,000 per round depending on scope. We work closely with you to get the design right within the included revisions - most clients finalize designs within 2 revision rounds.

Yes! Once you've paid for the design service, you own the design files and can use them for any purpose - other packaging, your website, marketing materials, etc. We provide you with the complete source files (AI, PDF, etc.) along with high-resolution exports in various formats. The only restriction is that you cannot resell the design files themselves to third parties as design templates. For your own business use across any medium, you have full rights.

Color variation between screen and print is normal due to different color systems (RGB vs CMYK). To minimize this: We always provide digital proofs in CMYK for your approval, recommend ordering a physical sample before bulk production (₹2,000-₹5,000 including shipping), use Pantone color matching for brand colors when precision is critical, and maintain color consistency with our vendor partners' calibrated printing equipment. If there's a significant color mismatch due to production error (not natural RGB-CMYK variation), we'll reprint at no charge.

Standard production timelines: Corrugated boxes without printing: 3-5 days, Corrugated boxes with printing: 5-7 days, Custom printed boxes with complex designs: 7-10 days, Printing services (labels, inserts): 3-5 days, Complete design + production: Add 2-3 days to above timelines. Rush production is available (50-100% surcharge) with timelines reduced by 40-50%. These are production times only - express delivery within 2-3 days across India. Timelines start from quote approval and advance payment receipt.

Absolutely! We highly recommend ordering samples, especially for first-time orders or new designs. Sample options: Digital mockup (free - 3D visualization of your design), Physical sample with basic printing (₹2,000-₹3,000 including shipping, 5-7 days), Full-specification sample with exact printing and finishing (₹3,000-₹5,000 including shipping, 10-12 days). Sample cost is often adjustable against your bulk order. Samples help you verify dimensions, material quality, print quality, and overall look before committing to large quantities.

Our quality control process includes: Pre-production verification (dimensions, materials, design files) with our vendor partners, in-production monitoring at key stages, post-production inspection (random sampling checking print quality, structural integrity, dimensions, finishing), final inspection before packaging and dispatch, and photographic documentation for your records. We maintain quality standards through our carefully vetted vendor network. If any quality issues are found, we address them before dispatch. Our rejection rate is less than 1% due to these stringent checks.

As an intermediary platform, we coordinate with multiple vendor partners across different locations. While we don't have a single production facility, we can arrange visits to our vendor partners' facilities with advance notice (1-2 weeks) for large orders or long-term contracts. This allows you to see the production process, meet the team, and verify quality standards. For most clients, our comprehensive photo/video documentation during production and our quality control process provides sufficient transparency without the need for facility visits.

We communicate proactively if any delays are anticipated. Common causes include: Design approval delays from your end, material procurement issues (rare), unexpected vendor capacity issues, or force majeure events. In case of delays: We notify you immediately with revised timeline, explain the reason transparently, offer alternatives if available (faster vendor, modified specifications), and adjust delivery dates accordingly. For delays on our end, we may offer partial discounts or priority on future orders. We maintain 95%+ on-time delivery rate through careful planning and buffer time.

Currently, we primarily serve the Indian market with nationwide delivery. For international shipping, we can accommodate orders on a case-by-case basis, particularly for large volumes (typically 10,000+ units). International shipping considerations include: Significantly longer lead times (4-8 weeks depending on destination), customs duties and import taxes (borne by customer), freight costs (sea or air), and export documentation. Contact us at info@boxfold.co with your requirements, and we'll work with our logistics partners to provide a comprehensive international quote.

Shipping costs vary based on: Order volume/weight (larger orders have better per-unit shipping rates), delivery location (metro cities are typically cheaper than remote areas), and delivery speed (standard vs express). Approximate ranges: Local (same city): ₹500-₹2,000, Within state: ₹1,000-₹5,000, Interstate metros: ₹2,000-₹10,000, Remote areas: ₹3,000-₹15,000+. These are for typical order volumes. For large orders, shipping may be included in the quote. We always provide exact shipping costs before final approval - no surprises.

Yes! Once your order is dispatched, we provide: Tracking number for the courier/logistics partner, estimated delivery date, real-time tracking link, and proactive updates via SMS/email/WhatsApp at key milestones (dispatched, in-transit, out for delivery, delivered). Your BoxFold dashboard also shows order status. For large B2B orders using freight services, we coordinate directly with the logistics team and keep you updated on transit progress. You can always contact us for the latest status update.

We take maximum care in packaging for safe transit, but if damage occurs: Contact us immediately with photos of damaged items (within 48 hours of delivery), keep the damaged items and packaging for inspection, we'll file a claim with the logistics partner, and arrange replacement or refund based on the situation. For damage during transit (not manufacturing defects), insurance claims are processed through the courier. For manufacturing defects discovered on delivery, we take full responsibility and send replacements at no cost. Most shipments arrive perfectly intact due to our robust packaging.

We deliver pan-India to all serviceable PIN codes. Our courier partners cover: All major metros and tier-1 cities (typically 3-5 days delivery), tier-2 and tier-3 cities (typically 5-7 days delivery), and remote/rural areas (typically 7-12 days delivery). We work with reliable logistics partners including major national couriers and specialized freight services for bulk orders. During checkout or quote approval, we'll confirm delivery timeline for your specific PIN code. Very remote areas may have longer delivery windows, which we communicate upfront.

Reordering is easy! Login to your BoxFold dashboard, go to your order history, find the previous order you want to repeat, click "Reorder" button, and confirm quantity and delivery details. Your saved specifications and design files are automatically used, so no need to resubmit everything. If you need any modifications to the previous order (different quantity, slight design changes), you can note those during reorder. For frequent reorders, ask us about setting up recurring order schedules with special pricing.

Modification and cancellation policies depend on order stage: Before production starts (after quote approval but before production): Full modification possible, cancellation with 100% refund minus processing fees, During production: Limited modifications possible (quantity changes usually not possible), cancellation results in partial refund (minus work completed), After production completes: No modifications or cancellations possible. Contact us immediately if you need changes - the sooner we know, the more flexible we can be. For urgent changes, call WhatsApp (+91 73 8684 8860) directly.

Multiple ways to reach us: WhatsApp: +91 73 8684 8860 (fastest response, typically within 1-2 hours during business hours), Email: info@boxfold.co (response within 4-6 hours), Contact form on website (response within 6-12 hours), and Phone: +91 73 8684 8860 (business hours: Mon-Sat, 9:30 AM - 6:30 PM IST). For urgent issues, WhatsApp is best. For detailed inquiries with attachments, email works well. Your dashboard also has a messaging system for order-specific queries.

Our office hours are Monday to Saturday, 9:30 AM to 6:30 PM IST. We're closed on Sundays and national holidays. However: WhatsApp messages and emails can be sent anytime (we respond during business hours), urgent issues are handled on priority even outside regular hours (call for emergencies), and order tracking and dashboard access are available 24/7. For time-sensitive quotes or urgent production issues, mention "URGENT" in your message and we'll prioritize. We aim to be as accessible as possible to support your business needs.

Yes, absolutely! We provide proper GST-compliant invoices for all orders. Our invoices include: BoxFold's GST number, your company details and GST number, itemized breakdown of charges, applicable GST rates (typically 18% for packaging and printing), and HSN/SAC codes as required. Invoices are sent via email once order is confirmed and also available for download from your dashboard. We're registered under GST and fully compliant with tax regulations. If you need any specific invoice format for your accounting systems, let us know and we'll accommodate.